Genie 1022 User Manual download pdf (Page 25)

PN# 3642036212, 8/09/2007

TROUBLESHOOTING GUIDE -

OPERATION

FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

PROBLEM WHAT TO DO

Operator does NOT run

from wall control.

• Check power source.

– Plug a lamp into outlet used for power head. If lamp works, power source is OK.

– If not, check fuse or circuit breaker.

• If power is OK.

– Check connections at power head terminals.

– Check connections at wall control.

• Check for broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Door operator starts

for no reason.

• Was a remote control lost or stolen? Erase all remote control codes from receiver

memory and reprogram (See section ).

• Button stuck on wall control or remote.

• Check CLOSE limit switch setting (See section ).

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

Door starts down, then

STOPS before it’s

closed.

• Check CONTACT REVERSE (See section ).

• Check garage door for binding.

• Wires shorted. Staples can cut insulation and short wires.

Repair or replace.

Door starts down, then

STOPS and goes back

up.

• If a NEW installation, check Door Arm position (See section ).

• Check Safety Beam system for beam obstruction or misalignment of lenses

(See section ).

• Check if Safety Beam Red LED is flashing.

• Check "CLOSE FORCE" adjustment (See section ).

• Check garage door for binding.

Door will only run

closed.

• Check "OPEN FORCE" adjustment (See section ).

• Check door condition and door spring.

•

WARNING: If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie Dealer or a trained professional service technician, or contact The

Genie Company at 1-800-35-GENIE.

Door will only run open. • Check "CLOSE FORCE" adjustment (See section ).

Door starts up, but

STOPS before it’s

completely open.

• Be sure door, operator, and springs are in good repair, properly lubricated and

balanced (See maintenance section).

• Check "OPEN" limit setting (See section ).

• Check "OPEN FORCE" adjustment (See section ).

•

WARNING: If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie Dealer or a trained professional service technician, or contact The

Genie Company at 1-800-35-GENIE.

Operator runs, but

door does NOT move.

• Make sure carriage is engaged to carriage slide.

– Place carriage lever in lock position.

• Check to make sure chain is not broken or OFF its track.

• Check FORCE ADJUSTMENT (See section ). Door operator will NOT run more

than 30 seconds each way if door does not move.

Remote control has

less than 25 feet

operating range or no

operation.

• Relocate remote control inside car and or point remote control at garage door.

• Replace battery (See section ).

• Reposition door operator antenna.

• Red LED blinks while button is being pushed or LED does not come on - battery

is low, replace battery.

Operator works from

wall control, but NOT

from remote control.

• Program remote control code into receiver memory. (See section ).

• Replace remote control battery with good one. (See section ).

Noisy operation. • Be sure all fasteners are tight.

• Be sure door and operator is in good repair, properly lubricated and

balanced (See monthly maintenance section).

Safety Beam System

malfunction.

• If an operational problem exists, and operator will not run closed. The operator

can be forced to close as follows (See section ). Hold the wall control button

down until door is completely closed.

• Check Safety Beam System alignment.

• Replace Safety Beam System Sensors.

• Disconnect the Safety Beam System from the operator and call for repair service.

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Genie 1022 User Manual Page 25

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