Troubleshooting
8
Opener does NOT run
from wall console.
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
– Limits must be set with door arm connected to door.
• Check if wall console Sure-Lock
™
is ON. Turn Sure-Lock
™
OFF and check operation.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
• Make certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation
poster or download poster from www.geniecompany.com
• Check to make sure chain/belt is not broken or OFF its pulley.
• Check all remotes.
• Replace remote battery with good one. See page 17.
• Program remote to powerhead. See pages 10-11.
Door will only run
closed.
Door opener starts for
no reason.
WHAT TO DOPROBLEM
Opener runs, but door
does not move.
Opener works from
wall console, but NOT
from remote.
Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam
®
System
malfunction.
Remote has less than
25 feet operating
range or no operation.
Door starts down,
then STOPS before it
is closed.
OR Door will only open.
Door starts up, but
STOPS before it is
completely open.
• Relocate remote inside car and/or point remote at garage door.
• Replace battery. See page 17.
• Reposition door opener antenna.
• Remote LED does not come ON with button push – replace battery. See page 17.
• Eliminate possible competing signals (satellite radio, FiOS
®
TV).
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from
www.geniecompany.com
• Check if limits are properly set. See pages 6-7.
• Check if Safe-T-Beam
®
Red LED is flashing.
• Check Safe-T-Beam
®
system for beam obstruction or misalignment of lenses.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall console button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam
®
units.
• Contact The Genie Company at 1-800-35GENIE.
•
Check Safe-T-Beam
®
wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website.
• Check if limits are properly set. See pages 6-7.
• Check CONTACT REVERSE. See pages 8-9.
• Check garage door for binding.
• Check closing “FORCE” adjustment. See page 8.
• Check if limits are properly set. See pages 6-7.
• Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
• Check closing “FORCE” adjustment. See page 8.
• If you suspect a problem with the garage door hardware or springs, contact
The Genie Company at 1-800-35GENIE.
WARNING:
• Check if limits are properly set. See pages 6-7.
• Check Sure-Lock
™
. Sure-Lock
™
should be OFF for normal operation. See page 8.
• Check door balance, condition, and door spring.
• Check opening “FORCE” adjustment. See page 8.
• If you suspect a problem with the garage door hardware or springs, contact
The Genie Company at 1-800-35GENIE.
WARNING:
• Button stuck on wall console or remote.
• Was a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13.
OPERATION
Need help or have questions? DO NOT RETURN to the store. Call us: 800-354-3643
21
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