Genie 2024 User Manual download pdf (Page 28)

PN# 37026500123 05/15/2009

TROUBLESHOOTING GUIDE -

POWER HEAD LED

FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

Power head LED

Possible Problem Solution

Red LED

showing

Green LED

showing

OFF OFF Normal operation None required

Continuous ON • Programming incomplete • Complete programming

1 BLINK, Pause

(Repeat)

• Transmitter has not learned • Push transmitter button to program

(See section )

1 BLINK, Pause

(Repeat)

• Limit Programming incomplete

• Safe-T-Beam

sensor

obstruction going down

• Door obstruction going down

• Door obstruction going up

• Set DOWN LIMIT programming

• Check for obstruction, remove

• Check for obstruction, remove.

– Check door spring (See section )

– Contact The Genie Company at

1-800-35-GENIE

2 BLINKS, Pause

(Repeat)

• Limit Programming incomplete

• Wire to power head or wire

connection at power head is

bad.

• Sensors out of alignment

• Continuous obstruction of

Safe-T-Beam

sensor

• Set UP LIMIT programming

• Check power head wiring, check

connections,

– Replace or repair

• Check Source & Sensor alignment

• Check for obstruction of

Safe-T-Beam

sensor

3 BLINKS, Pause

(Repeat)

• Limits set backwards • Clear limits and reprogram

(See section )

4 BLINKS, Pause

(Repeat)

• Wall button wire short

• Wall button wires reversed

in power head connector.

• Check button(s) and wiring.

Staples can cut insulation and shorts

wires. Replace Wall Control, repair or

replace wiring.

– Contact The Genie Company at

1-800-35-GENIE

• Reverse wire placement in power

head connector. (See section )

5 BLINKS, Pause

(Repeat)

• Chain/belt is too tight

• Control system failure

• Adjust chain/belt tension

(See section ).

– Contact The Genie Company at

1-800-35-GENIE

• Contact Genie

authorized dealer for

service

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Genie 2024 User Manual Page 28

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