Genie INTELLIG 3024 User Manual download pdf (Page 25)

TROUBLESHOOTING GUIDE - POWER HEAD LEDs FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

Power Head LED

Possible Problem Solution

Round LED Long LED

OFF OFF

Normal operation None required

No response from unit

Check power supply

Contact a trained door system

technician

ON/RED/

STEADY

ON/RED/

STEADY

Limits NOT set properly Reprogram Limits, see pages 6-7

ON/RED/

FLASHING

ON/RED/

FLASHING

Program error Unplug unit, wait 5 seconds, plug in

Component failure

Contact a trained door system

technician

ON/BLUE/

FLASHING

OFF Remote NOT programmed Program remote, see page 8

ON/PURPLE/

FLASHING

OFF

IntelliCode® 1 remote NOT

programmed

Program remote using IntelliCode®

2 remote, see page 8, then program

IntelliCode® 1 remote using

instructions on page 9

ON/RED/

FLASHING

OFF

Safe-T-Beam® physical

obstruction

Remove obstruction, recheck unit

Safe-T-Beam® signal

interference

Check alignment of Safe-T-Beam® pair

and nearest other Safe-T-Beam® pair

OFF

ON/RED/

FLASHING

Door contact in up or down

travel

Remove obstruction

Door component failure

detected

Check door spring, track, rollers, hinges

and fixtures

OFF

ON/RED/

STEADY

Thermal cutout

DO NOT unplug unit

Wait until LED clears before operating

TROUBLESHOOTING GUIDE - OPERATION (CONTINUED) ..................................................................... FOR HELP-1.800.354.3643

PROBLEM WHAT TO DO

Door opener starts for

no reason.

• Check "CLOSE" Limit setting. See pages 6-7.

• Button stuck on wall console or remote.

• Was a remote lost or stolen? Erase all remotes from power head memory and program

new remotes. See page 8.

Noisy operation.

• Be sure all door fasteners are tight.

• Be sure garage door is in good repair, properly lubricated and balanced.

• Be sure opener is in good repair.

Door opener runs

slow

• Check operating condition of door. See pages 17 and 18 . Door may need professional

repair/adjustment.

• Is this opener installed on a one piece door? Normal speed for one piece door is

lowest speed setting.

• If carriage travel is less than 6 feet, opener configures programming for a one piece

door.

• Check door speed. See page 22.

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Genie INTELLIG 3024 User Manual Page 25

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