Genie INTELLIG 3024 User Manual Page 24

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©2010 The Genie Company 01/27/2010
24
TROUBLESHOOTING GUIDE - OPERATION FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
PROBLEM WHAT TO DO
Opener does NOT run
from wall console.
Check power source.
Plug a lamp into outlet used for power head. If lamp works, power source is OK.
If not, check fuse or circuit breaker.
If power is OK.
Check connections at power head terminals and at wall console.
Limits must be set with door arm connected to door.
Check if wall console Vacation Lock is ON. Turn Vacation Lock OFF & check operation.
Check for reversed, broken, or cut wires. Staples can cut insulation and short wires.
Repair or replace.
Opener runs, but door
does NOT move.
Make sure carriage is engaged to chain or belt bullet. See pages 12 and 18. Refer to
Installation poster or download poster from WWW.GENIECOMPANY.COM.
Ensure carriage is in engaged position. See page 18.
Check to make sure chain/belt is not broken or OFF its pulley. See page 20.
Check FORCE ADJUSTMENT. See page 23.
Opener works from
wall console, but NOT
from remote.
Check all remotes.
Replace remote battery with good one. See page 20.
Program remote to power head. See pages 8-9.
Remote has less than
25 feet operating
range or no operation.
Relocate remote inside car and or point remote at garage door.
Replace battery. See page 20.
Reposition door opener antenna.
Remote LED does not come ON with button push - replace battery. See page 20.
Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam® System
malfunction.
If a NEW installation, check Door Arm position. Refer to Installation poster or download
poster from WWW.GENIECOMPANY.COM.
Check if Limits are properly set. See pages 6-7.
Check if Safe-T-Beam® Red LED is flashing. See page 17.
Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 17.
Check garage door for binding.
If an operational problem exists, and opener will not run closed. The opener can
be forced to close as follows; Press and hold the wall console button until door is
completely closed.
Check for interference from adjacent Safe-T-Beam® units.
Contact The Genie Company at 1.800.354.3643.
Door starts down,
then STOPS before it
is closed.
OR
Door will only open.
Check Safe-T-Beam® wire connections at power head. See page 17.
Check Limits are properly set. See pages 6-7.
Check CONTACT REVERSE. See page 18.
Check garage door for binding.
Check closing "FORCE" adjustment. See page 23.
Door starts up, but
STOPS before it is
completely open.
Check Limits are properly set. See pages 6-7.
Check opening "FORCE" adjustment. See page 23.
Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1.800.354.3643.
Door will only run
closed.
Check Limits are properly set. See pages 6-7.
Check Vacation Lock. Vacation Lock should be OFF for normal operation. See page 19.
Check door balance, condition, and door spring.
Check opening "FORCE" adjustment. See page 23.
WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1.800.354.3643.
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